The system Requirements to stream the mediasite videos
To check that you have the most updated version of silverlight click Here
For Mac Users best results are found using Safari or Google Chrome.
For PC Users best results are found using FireFox
It may be necessary to clear your browser's cache. If you are unaware of how to do this search your browser name then "clear cookies and cache"
Some browser settings that could effect the playback
Make sure that your pop-up blocker is allowing access of the Mediasite presentation by temporarily disabling it
Main Safari issue: If your safari browser is a newer version it will have a power saver feature. This can sometimes interrupt the video playback. To disable the power saver go to the preferences menu in safari, then click on the advanced tab and uncheck the box "stop plug-ins to save power"
Google Chrome: It may be necessary to click the shield icon in the upper-right of the URL box and select "Load unsafe script". To get around the adblocker without disabling it you can open up an incognito tab
Firefox: If the video appears black Adblock plus may be blocking the video and it must be disabled
[PC users] If the viewer opens, but does not begin to play, it may be due to an issue with Window Media Player. Open Window Media Player from your Start Menu. In the player, click on "Tools" then "Options." Make sure the option "Connect to the Internet" is checked under the Player tab.
Additional browser settings that may help
The "Submit non-encryped form data" option must be enabled
The "Active scripting" oprion must be enabled
The "RunActiveX controls and plug-ins" option must be enabled
The "Script ActiveX controls marked safe for scripting" option must be enabled
If problems continue you can try troubleshooting even more